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Extend human priority in an open chat by five minutes ​

Adds five minutes to the later of now or the existing deadline without disabling Chat AI. Typing and human replies renew a five-minute hold. The last 100 request IDs are deduplicated per conversation. Team clients receive chat:human-hold with the returned hold payload and must ignore older revisions.

Request preparation ​

Send a POST request to /product/sites/{siteId}/chat/conversations/{conversationId}/human-hold on the appropriate server. Check the API overview for base URL guidance and the server information in the interactive reference. Replace path placeholders with identifiers from the intended account or site; a similarly named record in another workspace is not interchangeable.

The declared request parameters are:

  • siteId (path, required): Use the type and constraints shown in the parameter reference.
  • conversationId (path, required): Use the type and constraints shown in the parameter reference.

This operation defines a required request body. Documented media types: application/json. Review required fields, nested objects, and allowed values in the request schema. Keep identifiers and field types intact when replacing example data with your own values.

Authentication and scope ​

The specification lists these security alternatives: BearerAuth, AccessToken. Read any operation-specific restrictions as well: browser-session, account-role, and signed-user requirements may impose additional conditions. See authentication before choosing a credential.

Keep credentials in the appropriate private configuration and remove secrets from shared logs. Confirm the target resource belongs to the intended workflow before issuing a request. Authentication alone should not be treated as confirmation that a supplied account, site, or customer identifier is correct.

Response handling ​

The documented responses for Extend human priority in an open chat by five minutes are:

  • 200: Authoritative human hold
  • 400: Invalid request ID
  • 404: Open conversation not found in this tenant/site

Exercise this operation with controlled test data before enabling it in an automated workflow. Validate the request against the schema and inspect the response before updating local state. Do not assume that a successful response means background processing has finished; follow any documented status or follow-up operation when the action queues additional work.

If a connection fails after submission, investigate the current server state before repeating an action whose outcome is uncertain. When requesting support, retain the method, route, response status, and sanitized error message. The interactive reference below provides the detailed schemas and examples for this specific operation.

Extend human priority in an open chat by five minutes​

POST
/product/sites/{siteId}/chat/conversations/{conversationId}/human-hold

Adds five minutes to the later of now or the existing deadline without disabling Chat AI. Typing and human replies renew a five-minute hold. The last 100 request IDs are deduplicated per conversation. Team clients receive chat:human-hold with the returned hold payload and must ignore older revisions.

Authorizations​

BearerAuth

JWT token from login

Type
HTTP (bearer)
or
AccessToken

Personal access token. Value: Token <your-token>

Type
API Key (header: Authorization)

Parameters​

Path Parameters

siteId*
Type
string
Required
conversationId*
Type
string
Required

Request Body​

application/json
JSON
{
  
"request_id": "string"
}

Responses​

Authoritative human hold

application/json
JSON
{
  
"hold": {
  
  
"conversationId": "string",
  
  
"site": "string",
  
  
"human_hold_until": "string",
  
  
"human_hold_updated_at": "string",
  
  
"human_hold_revision": 0
  
}
}

Playground​

Authorization
Variables
Key
Value
Body

Samples​

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