Surveys

Surveys collect targeted answers from signed widget users without sending them to a separate survey product.

Survey Types and Questions

Create a basic survey, Net Promoter Score survey, or customer satisfaction survey. Questions can use rating, NPS, text, single-choice, multiple-choice, or yes/no responses and can be marked required.

Each survey includes customer-facing question text, optional follow-up text, a thank-you screen, and one of nine display positions.

Triggering

Surveys can be triggered:

• Manually from your application
• On a matching URL using contains, starts-with, or exact matching
• By a named product event sent through tracking

Configure delay, sample rate, once-per-user behavior, page matching, audience segments, and an optional automatic end date. A survey can be draft, active, paused, or closed.

Results

Open a survey to review its responses and response count. Resetting a survey clears its collected run state when you need a fresh campaign; use that action carefully.

Surveys require a signed widget user so every response stays linked to the correct customer.