Tracking and Customers

Tracking connects product behavior to the same signed customer identity used by chat, feedback, surveys, tours, highlights, and automation.

Track Product Activity

The widget can automatically record clicks, form submissions, search terms, input focus, and input changes. Sensitive fields such as passwords, tokens, API keys, payment-card fields, and file inputs are excluded from value capture.

Send named product events when you need stable business actions such as created_project, invited_teammate, or published_release. Named events can trigger surveys and AI Automation.

Use the Tracking section to review analytics or switch to the event stream for individual activity rows. Filter by event details and time range to investigate adoption or confirm that an integration is sending the expected data.

Customer Profiles

The Customers section lists the external users known to a site. Search for a customer to review identity, metadata, activity, feedback, and conversations together.

Generate signed user tokens only on your server. A stable user ID lets Managani update one customer profile across sessions instead of creating disconnected visitors. See Widget and Portal for installation and identity setup.